Privacy Policy

Effective Date: July 28, 2024

1. Introduction

Cowries Money ("we," "our," "us") is committed to protecting your privacy and ensuring your personal information is secure. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services through our website, mobile application, and other platforms (collectively, "Services").

2. Information We Collect

a. Personal Information We collect the following personal information when you use our Services:

• Name
• Address
• Email address
• Phone number
• Date of birth
• Identification documents (e.g., passport, driver's license)

b. Transaction Information Details of your money transfers, including:

• Transaction history
• Bank account details
• Mobile money account details
• Recipient information

c. Technical and Usage Information Information about your interactions with our Services, including:

• IP address
• Browser type
• Device information
• Operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To process transactions and provide you with our money transfer and remittance services.
• Customer Support: To communicate with you and provide customer support.
• Verification: To verify your identity and prevent fraud.
• Compliance: To comply with legal and regulatory requirements.
• Improvement: To improve and personalize our Services.
• Marketing: To send you promotional materials and offers (you can opt-out at any time).

4. Sharing Your Information

We may share your information with:

• Local Partners: To facilitate transaction processing and delivery.
• Service Providers: Who perform functions on our behalf, such as payment processing and IT services.
• Legal Authorities: If required by law or to protect our legal rights.
• Third Parties: In case of a merger, acquisition, or sale of assets.

5. Data Security

We employ robust security measures to protect your information, including:

• Encryption of sensitive data during transmission and storage.
• Secure servers and networks.
• Regular security audits and vulnerability assessments.
• Two-factor authentication (2FA) for additional security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal data.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data.
• Objection: You can object to the processing of your data.
• Withdrawal: You can withdraw your consent at any time.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: help@cowriesmoney.com
• Address: St Pauls Road, Nkwen, Bamenda, North West Region, Cameroon
• For complaints and legal issues: services@cowriesmoney.com

12. Compliance with Laws and Regulations

We comply with all applicable laws and regulations, including data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our practices are also aligned with the requirements of financial regulatory bodies to ensure your data is handled securely and lawfully.

13. International Data Transfers

As an international service, we may transfer your personal data to countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

14. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

15. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. You can contact our DPO at dpo@cowriesmoney.com.

16. Automated Decision-Making

We may use automated decision-making processes to facilitate transactions and verify identity. If you have concerns about these processes, you can request human intervention.

17. Marketing and Communications

We may send you promotional emails and messages. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the message or contacting us directly.

18. User Account and Profile Information

You can manage your account and profile information through our Services. Ensure that your information is accurate and up-to-date.

19. Dispute Resolution

If you have a dispute with us regarding our privacy practices, please contact us first. If we cannot resolve the issue, you may have the right to file a complaint with a supervisory authority.

20. Mobile Application Permissions

Our mobile application may request access to certain features and data on your device (e.g., contacts, camera, location) to provide you with the best user experience. You can manage these permissions through your device settings.

This Privacy Policy aims to provide detailed and comprehensive information to ensure transparency and compliance with data protection regulations for financial apps on Google and Apple stores. It is recommended to have a legal professional review and customize the policy to fit the specific needs and requirements of your business.